Reliable support is essential in the next normal

06 Aug

As IT becomes more complex you need support to rely on. This may seem like an obvious statement, but as the world of work has shifted over the last 18 months so have the requirements of business I.T. support.

Hardware support was once the most common form of IT support, however, the rapid growth in cloud computing and communication through VOIP and Microsoft Teams has made physical hardware less important. IT support must now develop to meet these new demands, ensuring connectivity and reliability of service. This is critical in allowing workers many miles apart to keep in touch and engaged with the business and its work.

In an interview with IT PRO, the technology news hub, a leading IT consultant described the change as one that helped smaller businesses compete with larger organisations, removing the advantage of large in-house IT infrastructures. Agile businesses who are using external IT support services to move into the cloud, and embracing solutions not reliant on hardware will find that they are building an advantage that reflects in their customer service and onto their bottom line.

In May we looked at what your expectations of an I.T. support partner should be. As staff look to improve their work/life balance in the wake of Covid-19, the adoption of flexible working models including a mix of office and remote working are becoming increasingly popular. The partnerships that eInfinity have with companies like Microsoft, Cisco, HP and Dell, give our clients of all sizes access to the latest developments from the best hardware and software suppliers.

When managing your organisation’s use of technology you don’t want to be stuck in the past. As your business grows, eInfinity are here ensure that your services can handle that growth with effective, appropriate solutions. We believe that it’s not only important to learn from the past but to look into the future, far into the future, so whatever is on your roadmap we want it to be efficient and easily scalable. We can work with you to create tailored solutions designed to combat the unique challenges facing your business. Get in touch to learn more about how we can help.



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