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What should you expect from an IT support partner?

14 May

Having an inhouse I.T. team is a luxury that many small or medium size businesses cannot justify. This leaves them with placing their I.T. support in the hands of an external company. When you are looking to select a new I.T. service provider there are some key points which need to be covered to confirm that you have found the best partner for your business. In this Blog we will cover the key factors that we recommend you consider when selecting your IT provider.

Security and back up

Being kept up to date on the latest developments and issues is one of the main benefits of using an expert I.T. services provider. With cybercrime on the rise, having the necessary security in place through implementing the right software and keeping apps updated is essential. Having an I.T. partner who can implement and keep your security tools up to date is therefore very important. Backing up your I.T. systems should be carried out as a matter of routine and any resulting problems flagged. Communication works both ways so keeping your I.T. partner informed about what you would like your I.T. system to do for you will enable them to support those aims more effectively.

Resources and budget

A supportive I.T. partner will be keenly aware of what resources and budget are accessible within your business. Understanding what is available helps them support your business objectives better by optimising resources and advising on the best use of budget. Understanding the changing needs of your business as market conditions evolve and advising on relevant innovation which can best support your needs is a key feature of a successful partnership.

Planning proactively

Well planned I.T. is a valuable business tool for sales, operations, security and more. Your I.T. partner must be able to understand your current needs as well as help you plan for the future in an orderly and cost-effective way. Your partner should constantly review risk management and improved operation and productivity for your business.

Full Service

You need a partner that takes responsibility for your I.T. across the board. With I.T. services expanding into telephony meetings and conferencing through increased use of cloud computing, having an I.T. partner who is able to provide a full suite of services is essential. A company that wants to cherry pick parts of your requirement may therefore not be ideal.  

Expertise

There is more to I.T. service provision than experience, although that counts for a lot. New products and technologies are coming to the market constantly and remaining current is critical. Having partnerships in place, like eInfinity have with Microsoft, Cisco, HP and Dell, means that your partner should have access to the latest training and skills for the core I.T. services you need to keep your business ahead in your own market. 
Finding the right IT partner is essential, especially so when technology is progressing this quickly! You might find it challenging to keep track of these technological updates on your own.. You need a team with the right engineers, technicians, and support who can not only help you with the needs of today, but help you plan for the future. Get in touch with eInfinity to talk about what we can offer your business. 

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