Complaints

We take complaints about our work, staff and level of service very seriously. If your not satisfied be follow the below process to make a formal complaint.

Either email us using the address complaints@einfinity.co.uk or fill in the form at the bottom of the page.

Please include:-

  • Your name and business name
  • The service your complaint relates too
  • A clear, detailed description of what your complaint is about
  • Any recent correspondence you've had in relation to your complaint

When we received your complaint we will immediately issue your with an acknowledgement of receipt (providing you have provided a valid email address) as well as a complaint reference number. 

One of our senior management team will investigate your complaint and respond to your directly within 5 business days.

Abusive or Malicious Content

If you believe that a service that we have provided is being used for abusive or malicious content. Please email us using the email address abuse@einfinity.co.uk 

 

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