We take complaints about our work, staff and level of service very seriously. If your not satisfied be follow the below process to make a formal complaint.
Either email us using the address complaints@einfinity.co.uk or fill in the form at the bottom of the page.
Please include:-
Your name and business name
The service your complaint relates too
A clear, detailed description of what your complaint is about
Any recent correspondence you've had in relation to your complaint
When we received your complaint we will immediately issue your with an acknowledgement of receipt (providing you have provided a valid email address) as well as a complaint reference number.
One of our senior management team will investigate your complaint and respond to your directly within 5 business days.
If you believe that a service that we have provided is being used for abusive or malicious content. Please email us using the email address abuse@einfinity.co.uk